Last Saturday, I went with my mom to change her 3-year-old Samsung for an iPhone 12.

I was the one influencing her purchase.

✅ Mainstream needs to validate tech purchases by known local buyers. They don’t like to be the first.

I recommended my mom to go to the Apple Store (specialist)…

…she picked to go to a well-known big retailer (generalist).

✅ Familiar channels are a must when competing in the mainstream.

I asked her why she wanted to go to the big retailer instead of Apple Store.

I observed.

Rather than buying an insolated core product (Iphone), she was buying a whole product that the big retailer was offering:

• Flexible and free financial services

• Migration from android to IOS

• Free insurance packs

• Transactional & generalist conversation

• The Iphone

She decided on safety and low risk over product specialization (Apple Store).

✅ Build differentiation and reduce risk perception with a whole product to jump into the mainstream and achieve exponential growth.

What intangibles are you building to differentiate your offering?

How are you adapting your GoToMarket to reach + sell to the next wave of adopters?

✅ Your tech-business + product should be dynamic and be adapted to the technology adoption lifecycle stage of your market-cagegory to achieve sustainable growth.

This is a consumer story, but it works the same way to for tech products/services in B2B.

Don’t miss this light and friendly presentation with more information about the frameworks and key takeaways (no email needed)

🔥 Get my 6-lessons FREE video course on Product Marketing Strategy to grow your SaaS/tech product here breakthroughgrowth.co

And if you need help to accelerate your product’s market acceptance and revenue, let’s talk at Predictable Innovation

Yesterday we shared a short post about building differentiation and mass adoption for your tech product with the example of Tesla and Ford.

The post is based on the Whole Product concept that shows how to build differentiation and increase product adoption for the whole technology adoption lifecycle.

A little bit of history on the concept:

1983 - Ted Levitt, HBS professor, introduced the “ Total product” concept.

1985 - Regis McKenna renamed it to “Whole Product” and refined the framework.

1986 - Tom Peters introduced an extension to Levitt’s concept explaining how products move through the technology adoption process. Intangibles assume more importance over time.

2020 - Warren Schirtzinger refined the Whole Product concept and created “The Low Risk Recipe” framework. Based on more than 200 high-tech projects, it shows the intangible categories we’ll need to convince the different kinds of adopters as the technology adoption lifecycle evolves.

Did you know about this concept? How would you apply this to your product?

lnkd.in/gTFUyhM

Have a tech product/service? This is for you.

The new Ford Mach-e is eating into Tesla’s US sales.

Surprise? I don’t think so.

Ford is better positioned to build a market-leadership position into this category segment.

Why?

1.Mass-adoption comes with the mainstream, not the early-market. Tesla is an excellent brand/car for early-adopters.

2.Ford, with lower risk perception, relies on stronger intangibles than Tesla: retail network, car manufacturer history, repair points…

Contrary to popular thinking, mass sales in tech products/services are NOT about better/more features in your core tangible product.

To grow sustainably + exponentially with your product or service…

…look beyond your early-adopters

…focus on core intangible features to achieve mass-adoption

…focus on a vertical product, instead of horizontal.

XaaS works the same way.

All tech product adoption works the same way.

More features and tangibles will make you better for early-adopters.

More intangibles will help you achieve sustainable and exponential growth.

What intangibles and how are you building to achieve mass sales? Have a look at the image for clues!

#innovation #growth #sales #strategy #marketing #tech #saas